We gather information during an incident, we identify the root cause of the problem capturing that information into a knowledge base.
We are a single point of contact through which customers can gain assistance, get answers, and solve known problems..
We identify, track, control and manage authorized or specified users' access to a system, application or any IT instance.
In FlexHelpDesk we enjoy communicating with customers. We know it’s essential to listen and understand before being heard. We strive for transparency, and communicate with tact.
We know how to adapt our style to different kinds of customers – from those that want to be your best friend, to those that just want the problem solved.
Our natural teaching skills help customers understand the product enough to even solve issues on their own.
LoginI couldn't be happied with the level of service at FlexHelpDesk. Anthony replied all my questions and guided me through the whole process. I would certainly contact them again!
Excellent service, extremely satisfied with the sales transaction and the customer service far exceeded my high expectations and request!!! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business.
We see the customer as an equal partner, and consider ourselves an extension of the customer’s team.
